HOWTO Problem Tracking System
HOWTO is a web-based Problem/ticket Tracking System (PTS) started as a Thesis Project.
It is fully functional and used by the school since 2004.
A few of of the features include:
- Task Tracking.
- Easily customizable task attributes.
- Completion time tracking.
- Very flexible task search/filtering mechanism.
- Task-related files upload facility.
- Task Status Change Email Notifications.
- Color Coded Task Status Reporting and tracking
- PTS Database Backup Utility.
- MySQL Database Support.
- Online registration
- Automatic archiving of tickets and time needed to close them
- Searchable Knowledge Database for frequently asked issues.
To use the system REGISTER omce with your preferred username/password and LOGIN to send your ticket.
You can be notified when the problem/ticket is solved or picked up.
